Penneys Cleaning FAQ's

Here you will find everything you need to know about working with Penneys cleaning company Oxford. If there's anything we've missed, please get in touch with us and we will be happy to help.
Q.

Are your staff insured and vetted?

A.Yes

Q.

Are they insured to hold keys?

A.Yes

Q.

Can we trust them with alarm codes?

A.Yes

Q.

Are their credentials thoroughly checked?

A.Yes

Q.

Are all your domestic staff direct employees of the company?

A.Yes

Q.

Do you make certain all taxes and national insurance contributions are paid on behalf of the staff?

A.Yes

Q.

Do we ever leave money or pay the cleaner directly?

A.Never

Q.

Will the office contact me in the event of absence?

A.Yes

Q.

In the event of accidental damage, will the office notify me?

A.Yes

Q.

Do your staff speak English?

A.Yes

Q.

Can your staff wash, dry and iron?

A.Yes

Q.

Can we contact the office at any time?

A.Yes

Q.

Should we be unhappy with our cleaner, can you provide us with a replacement?

A.Yes

Q.

In the event that our cleaner is sick or away, will you inform us and provide us with a substitute?

A.Yes

Q.

Do you work nights/Sundays/holidays etc?

A.Yes

Q.

Do you have referrals/testimonials?

A.Yes

Q.

Do I have to sign a contract?

A.No

Q.

Can I cancel at any time?

A.Yes

Q.

Do I have to pay a cancellation fee?

A.No

Q.

Can I freeze service if I am away?

A.Yes

Q.

Will I be charged for freezing the service?

A.No

Q.

What is the cost?

A.Call us for a free no obligation quote

Q.

Are there any hidden costs (i.e. agency fees?)

A.No

Q.

What is the ease of ordering a service?

A.Very easy! Phone us or send us an email.

Q.

How do I pay ?

A.You will be invoiced at the end of each month

Get in touch

+44 01865 371 866
info@penneyscleaning.co.uk
Send us a message